Service and Training
Service Workshops
We encourage all businesses to schedule time to participate in our Service Workshops. These sessions provide one-on-one training with Harlan Expert Engineers, offering a high-level overview of how our tractors are assembled, operated, and maintained.
The workshops are designed to be informative and productive, helping you:
-
Maximize your tractor's lifespan
- Improve reliability
- Gain in-depth knowledge of proper operation and maintenance
Mechanical Training
- Hands-on troubleshooting and diagnostic aids
- Understanding fault codes and early warning signs
- Preventive maintenance ("PM") and identifying signs of abuse
Electrical Training
- Theory of electrical operations
- Wiring and programming
- Hydraulics and axles
Electric Conversion Kits Training
Our training provides comprehensive knowledge of Harlan Electric Conversion Kits, including assembly and installation
- It is recommended that participants bring a vehicle when attending conversion kit training
- We strongly encourage a company representative and your head of engineering to be present for hands-on installation
Warranty and Product Support
At Harlan, we stand behind the quality and reliability of every tractor we produce. Each unit is built for long-term performance and backed by a warranty designed to protect your investment.
Our warranty coverage ensures that you receive dependable support and service when you need it most. We’re committed to keeping your equipment performing at its best throughout its life cycle.
Support & Claims
If you experience an issue or need to file a warranty claim, our service team is here to help.
Please contact:
- Submit a ticket online
- 1-800-255-4262
- service@harlan-global.com (for service logs)
-
warranty@harlan-global.com (for warranty inquiries)
We review all warranty requests promptly and work directly with you to minimize downtime and ensure proper repair or replacement
Ongoing Care
To get the most out of your Harlan equipment:
- Follow the recommended maintenance schedule
- Keep service logs up to date
- Participate in Service Workshops for hands-on training and extended equipment life